E-commerce Manager- Skopje

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Are you a business-centric, sales and marketing focused e- commerce leader with a substantial and mature e-commerce brand? Do you think about the customer constantly? Have you led initiatives to integrate channels and customer profiles so your company focuses on individual consumers across the omni-channel environment? Are you passionate about building new capabilities and dramatically increasing growth of the e-commerce business under your leadership? If so, then our client would like to speak with you! In the name of our client, international and renowned company, HILL Skopje is looking for 
 

E-commerce Manager

 
Requirements: 
 
  • University degree
  • Min. 5 years’ experience in the field of e-commerce preferably in IT, digital companies and banking
  • Strong retail and/or e-commerce merchandising/sales background
  • Leadership experience setting e-commerce strategies and plans 
  • English language – fluent
  • Proven expertise driving key e-commerce metrics (traffic, conversion, average order, customer engagement, acquisition) across all channels
  • Experience building teams and leading multiple direct reports
  • In-depth knowledge of site management, digital marketing, social media connections, and campaigning
  • Deep knowledge of digital capabilities and approaches to drive growth, customer care and operations across the enterprise
  • Knowledge of digital toolsets for growth and care including digital marketing, social media tools, bots, VR etc.,
  • Passionate focus on the customer, always viewing activities through the customer lens 
  • Collaborative leader who will partner across the organization to identify, influence, and implement new and improved solutions
  • Deep knowledge of customer journey mapping and journey analytics
  • Customer insights and analytics development capabilities, including data modeling to identify key stories and opportunities
  • Strong written and verbal communication skills, ability to form strong business relationships across all functions
 
Responsibilities: 
 
  • Build close cross-functional relationships with merchandising, marketing, information technology, and logistics 
  • Develop the digital capabilities for the mobile line of business across all functions and customer journey stages 
  • Development of digital campagnies and new digital services for clients
  • Work with the digital leaders to develop a market by market roll-out plan of the digital capabilities
  • Define the detailed methodology for digital development, working with other digital strategy and company's digital leaders
  • Work with other digital leaders and select Journey discovery, analytics and orchestration tool and drive implementation
 
If you believe that your experience and skills set would make the expected contribution, please send your CV, stating the position title, until 09.12.2019 to our address, with full confidentiality. Please note that only short listed candidates will be invited for an interview.
 
www.hill.mk 
tel: 02/3296-481
 
Ul. Anastas Mitrev 26/4 Skopje